The official channels (ranked by effectiveness)
1. In-app chat — the fastest
The most effective channel for simple issues. Open the Vinted app → "Profile" tab → "Help Centre" → "Contact us" → "Chat with us". If the chat is not available, the button only shows during certain hours (10am-7pm weekdays). Reply within 2-6 hours typically.
2. Web form
Go to vinted.co.uk/help/contact. Choose your topic, fill the form with maximum detail (screenshots, item numbers, conversation captures). Reply within 24-72 hours. More effective if you choose the exact category — not "Other".
3. Facebook Messenger
The official Vinted Facebook page (verified blue tick) has an "Ask Vinted" button that opens Messenger. Reply in 24-48h. Search "Vinted" on Facebook, verified page.
4. Twitter / X — public visibility only (no official support)
Vinted does not run a dedicated Twitter support account. The @vinted and country-specific accounts publish news and do not handle individual support requests. You can still tag them publicly with your transaction number on a stuck ticket — public visibility sometimes accelerates handling, but it isn't an official channel.
⚠ Vinted does not publish an official customer support email. If you find "team@vinted.fr" or "support@vinted.fr" on third-party blogs, those addresses are not confirmed by Vinted. The web form and in-app chat remain the only reliable channels.
What speeds up the reply
- Be concise. A 3-line ticket gets handled faster than a 30-line essay.
- Screenshots mandatory. Without visual proof, your ticket stays in the queue.
- Item number + exact date. Without this, support has to ask = +48 hours.
- One issue per ticket. 3 separate issues = 3 separate tickets.
- No duplicates. Creating 3 identical tickets pushes your case to the bottom (spam signal).
What slows down the reply
- Insults, capslock, accusations without evidence = de-prioritised
- Vague request ("it doesn't work") without context = back-and-forth questions
- "Other" topic in the form = routed to general queue, slower
- Multiple follow-ups within 24h = considered spam
What to do if Vinted doesn't reply after 7 days
You have 3 escalation levels:
- Reply on the same ticket — not a new one, otherwise back to the bottom of the queue.
- Public tag on X @vinted or your country-specific Vinted account with your ticket number — no official support there, but public visibility can speed handling.
- UK Consumer Ombudsman — for disputes over £100 or wrongful account suspension. Free procedure via ombudsman-services.org.
Common specific cases
Blocked account
"Account" category in the form. For urgent cases, see our guide on Vinted account blocked: what to do.
Dispute with buyer or seller
"Buying" or "Selling" category. Vinted takes 7-14 days to decide. See also how to spot scams.
Payment not received
"Payment" category. Prep: wallet screenshot, linked bank details, dates of dispatch. See Vinted not paying.
Frequently asked questions
How long does Vinted Support take to reply?
24 to 72 hours via the web form. 2 to 5 days for complex issues (disputes, blocked accounts). Email response 48-96h via team@vinted.fr.
Is there a phone number for Vinted?
No. Vinted does not provide phone support in 2026. All contact happens through in-app chat, web form, or social media.
Vinted is not replying — what should I do?
Reply on the same ticket (don't open a new one). If no answer after 7 days, email team@vinted.fr or message the official Facebook page. As a last resort, the UK Consumer Ombudsman.